Paying Too Much for Internet? Read This Script Before You Call Comcast
Internet might not be the biggest monthly bill on your list, but that doesn’t mean you should overpay. According to BroadbandNow, the average homeowner pays $75 for home internet, but costs can range from $40 to $100 per month.
Comcast, which sells internet as Xfinity, is one of the biggest providers in the country, and its prices aren’t set in stone. Depending on your plan, promotions and competing offers in your area, you may be able to negotiate a lower bill.
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Before you call, it helps to have a strategy. Here’s how to prepare and a script you can use when it’s time to negotiate.
Know What You’re Paying For
Before you pick up the phone, get clear on your current setup.
“Look at your current Comcast Internet bill and gather the relevant information,” advised Gordon Stein, international financial wellness speaker and author of Cashflow Cookbook. “What are the speeds and monthly bill?”
Faster speeds usually cost more, so ask yourself whether your household actually needs the tier you’re paying for. If you’re paying for speed you never use, a cheaper plan could trim your bill without much downside. You should also check for equipment rental fees, add-on services and promotional pricing or discounts that may be expiring.
Research Current Internet Deals
Look up Comcast’s current internet deals and compare them to your plan. Internet providers typically offer bundle deals to attract new customers. Note the monthly price, internet speed, contract requirements and how long the promotion lasts. Some deals may be available only to new customers or existing customers who change plans.
Compare Prices From Other Providers
Find out what other internet providers charge in your area. If you don’t know which providers offer service where you live, you can check the Federal Communications Commission’s (FCC) National Broadband Map.
When researching, make sure to compare similar plans. For example, if you have 500 Mbps with Comcast, look for plans offering the same speed. It’s also important to compare monthly fees, equipment costs and upload and download speeds.
Stein recommended using ChatGPT or Claude to help you research. Here’s his suggested prompt:
"I am currently a Comcast Internet customer in <city, state>, paying <$X a month> for my home internet, which is at <Y speed in Megabits/second>. How competitive is that rate and what are the best providers in my area? Please make me a table that shows what I pay vs other alternatives."
What To Say When You Call
When you call, Stein said to select the option to cancel your service.
“Don't worry, that will not lead to the service being immediately canceled,” he explained. “That will send you to the retention line where the agents have much more competitive offers.”
Once you’re speaking with an agent, he recommended using this script:
“Hi there, thanks so much for taking my call. I have been with Comcast for <X years> and it seems that my price is nowhere near competitive. Given the high price of gas and groceries, I need to make every penny count. I've been comparing my Comcast bill for <X speed internet> at <$Y/month> and it looks like I need to move to one of your competitors. My research shows that their prices are much cheaper. Before I make the move, I thought I should call first."
If Comcast Won’t Budge
According to Stein, it's more than likely that they'll lower your bill.
“Right now, Comcast pays about $500 to get a new customer, so it makes sense for them to try and keep you,” he explained. “If they won't budge, then thank them for their time and pursue the competitive offers.”
That is, after all, why you looked them up in the first place.
This article was provided by MoneyLion.com for informational purposes only and should not be construed as financial, legal or tax advice.
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