Cut $50 Off Your Xfinity Bill: The Exact Script That Works
Thinking about canceling your Xfinity service to save money? Before you do that, try reducing how much it costs. Getting a break on your Xfinity bill will free up more space for other expenses without sacrificing internet service.
While Xfinity won’t provide discounts just for the sake of it, knowing your leverage as a consumer and being courteous while delivering the script can help you save $50 or more on your upcoming bill. Even better, the same strategy you use to negotiate a lower Xfinity bill can help you trim other costs.
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Here's how to save costs on Xfinity.
Contact Customer Loyalty
The Customer Loyalty team is authorized to apply discounts and other promotions that are more difficult to find. You can reach out to them by calling 1-800-934-6489. That way, you can quickly find the right representative instead of going through multiple emails and phone numbers to contact someone who can give you a discount.
Practice what you'll say before you call, using the following steps.
How To Prepare
The script below will help, but there is some research you must do before contacting Xfinity. You essentially have to make a case for your discount. The best leverage comes from finding better offers from the competition. If you are paying $250 per month for your Xfinity plan and find a competitor who offers the same things for $200 per month, mention that detail.
The more information you have on competitors and their offers, the better. It’s also good to look at how long you have been using Xfinity and reliably making monthly payments. You may get a better discount if you can demonstrate that you have been a paying customer for several years.
The Opening Script
You should briefly introduce yourself, mention the current price you pay, bring up competitors, and ask for a discount right away. Delivering all of this information in a concise manner helps you get down to business while being professional and courteous. Here’s what the script looks like:
“Hello. I noticed my Xfinity bill jumped up to [dollar amount] per month and noticed that competitors are offering [lower dollar amount] per month. I have been an Xfinity customer for [number of years] and would love to stay, but finances have been tight, and I need more space in my budget. I need to lower my bill by at least $50 per month and am wondering if you have any available loyal customer discounts or promotional rates.”
Don’t rush the delivery of this script. Make it sound natural with slight pauses at the end of some sentences, as you would in a normal conversation. It’s OK to slightly adlib it as long as the main details are intact.
Addressing Pushback
The opening script moves the conversation in your direction, but not every representative may give you a quick deal. Sometimes, you have to navigate pushback, and different scripts can help with that.
For instance, if you only get an offer that cuts $20 from your monthly budget, you can use this script:
“I appreciate the $20 discount, but it still leaves me in a tight spot and is higher than [competitor]. Are there other ways to cut down the bill, such as committing to a 12-month contract, going paperless or slightly downgrading my speed?”
Part of the negotiation process may include making some concessions, such as downgrading speed or having fewer TV channels available. If the representative will not offer any discounts right from the start, you can follow up with this script:
“I understand that your system may not show current promotions right now. Can you check if there are any loyalty credits, equipment fee waivers or other discount opportunities? If we cannot lower the bill, I will have to look at working with [competitor] instead.”
Sometimes, you must walk away in a negotiation. While Xfinity may be willing to cut prices or offer some options, you must follow through and use another provider if the negotiation falls flat. That way, you can save money and develop your ability to follow through on negotiations.
Closing the Deal
Xfinity wants to keep loyal customers, and if you can score an acceptable discount, it’s time to close the deal. A simple thank you will go a long way, but you can use this exact script to validate the terms:
“That works. Thank you. Can you confirm the exact total, including taxes and equipment, just so I have confirmation on my end?”
At this point, you have closed the deal and should see a reduction to your monthly bill. Being respectful to the representative will increase the likelihood of a meaningful discount.
This article was provided by MoneyLion.com for informational purposes only and should not be construed as financial, legal or tax advice.
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