$16.11

Overview

Freshworks Inc. is a software development company that provides software-as-a-service (SaaS) products. It provides solutions that serve customer experience (CX), IT service management (ITSM), customer relationship management (CRM), Sales & Marketing and human resource (HR) management. It offers CX products, Freshdesk, including Freshdesk Support Desk, Freshdesk Omnichannel Suite, Freshdesk Messaging, Freshdesk Contact Center, and Freshdesk Customer Success. Its ITSM product, Freshservice, provides both the intelligence and automation businesses need to give employees the consumer like experience. Freshservice provides four paid tiers of subscription plans and offers purchase add-ons, such as orchestration transaction pack, assets pack, and SaaS management. The Company's Sales and Marketing products include Freshsales, Freshmarketer, and Freshsales Suite. The Company's Neo platform provides shared services that enable the release of new products.